The CIO's Role in Going Global, Part 2

Preston Williams III, CIO and Senior Partner, GBC Global Services | 6/15/2012 | 23 comments

Preston Williams III
Yesterday I talked about some of the cultural and strategic matters a company needs to get right before going global. Once those are taken care of, it can begin tackling the legal and technological issues at hand.

It can start here:

International customer agreement (ICA)
An ICA can be utilized to ensure that most variables known at the time of contract negotiation are covered in the goals and objectives outlined for the successful implementation of the project. Where necessary, the ICA should be structured to reflect each participating country’s role in the project. This should be done against the backdrop of a consistent view of the overall mission of the solution being deployed. Each country’s project should be clearly defined to ensure that execution is aligned with anticipated outcomes.

Legal considerations
Federal, state, and local laws vary. When a company commits to deliver products and services to a customer with a global presence, they should also pay close attention to legal guidelines for conducting business in-country.

In addition to providing legal guidance and administrative support to ensure that KPIs (key performance indicators) are being met, The Global Project Management Office is also responsible for issuing progress reports and deploying technological solutions.

Creating a global standard
The company offering a “global” product/service portfolio should spend the time required to create a global standard. This requires easily understood and clearly defined terms and conditions associated with the offering. This offering should be consistent across borders.

Labor, equipment, and transportation are constant variables in every project. Whether it's manufacturing cars or computers, trans-shipment of components and finished products is part of the solution landscape. From design and manufacturing to final product delivery at the client site, employees involved with the project should be properly trained to perform their specific tasks in the chain of events.

Progress/status reports
The project leadership team should also agree on the key items to be reported on and the frequency of these reports. One caveat often included in the customer agreement is a clause that allows responsible parties to conduct impromptu meetings to address any anomalies that may impede successful completion of the engagement. Status reports are often consolidated before submission. It is also considered a “best-practice” to include individual project managers/administrators' reports as supporting indices to the summary report.

Billing and finance
The GPMO constantly reviews financial records to ensure that all cost is properly captured and that billing and payment are timely and accurate.

End-of-engagement review
At the end of every engagement, the leadership team should conduct a project review. This is an opportunity to evaluate how well the project was executed and to highlight “lessons learned” to be included in the company’s intellectual capital repository.

Customer satisfaction survey
When possible, the project leadership team should coordinate solicitation of a referral from satisfied clients. Upon getting a positive response from a satisfied customer, the GPMO should work closely with the company’s marketing division to create a mutually agreed message that informs current and prospective customers about the company’s ability to meet and exceed customers’ expectations.

The bottom line is that a properly structured and efficient Global Project Management Office can be the difference between success and failure. With success comes new revenue streams and more efficient operations. Failure could result in a public relations nightmare as well as lost revenue and cost overruns. A CIO looking to take his business global has a lot of things to consider, but then again, we're talking about doing business on a scale you've never done it before. No one said it would be easy. But if you follow these guidelines you'll see it can be done.

[Ed. note: Preston will be doing a live video interview on this topic on Monday, June 18, at 2:00 p.m. ET.]

View Comments: Newest First | Oldest First | Threaded View
Page 1 / 3   >   >>
Preston Williams III   The CIO's Role in Going Global, Part 2   7/9/2012 2:14:32 PM
Re: CIO's Role and Globalization
@ Geeky: Check your InBox.
User Ranking: Blogger
geeky   The CIO's Role in Going Global, Part 2   7/7/2012 11:12:10 PM
Re: CIO's Role and Globalization
Can I have your email addrewss Williams or send a mail to mine which is [email protected]
Preston Williams III   The CIO's Role in Going Global, Part 2   7/2/2012 6:59:06 PM
Re: CIO's Role and Globalization
@ syedzunair: I agree. The archives of many businesses are filled with stories of failure when otherwise profitable initiatives did not succeed. Why? Because in-country legal requirements were not given proper consideration during planning and/or execution. 
User Ranking: Blogger
Preston Williams III   The CIO's Role in Going Global, Part 2   7/2/2012 6:52:06 PM
Re: CIO's Role and Globalization
@ Geeky: I look forward to hearing from you.
User Ranking: Blogger
syedzunair   The CIO's Role in Going Global, Part 2   7/2/2012 9:24:29 AM
Re: CIO's Role and Globalization
Preston, you are right on the money. It is critical for the CIO to be familiar with the laws of the land because regulations sometimes drive businesses into a corner. With a person who knows them thoroughly there is a chance that the firm might get out of the troubles with a very little cost. 
geeky   The CIO's Role in Going Global, Part 2   6/30/2012 6:18:21 AM
Re: CIO's Role and Globalization
Well sounds very interesting. I need some assistance on this. I will contact you for sure Williams.
Preston Williams III   The CIO's Role in Going Global, Part 2   6/27/2012 7:53:29 AM
Re: CIO's Role and Globalization

@ Geeky: I do have hands-on experience in this area. I manage cross-functional and geographically dispersed teams while implementing IT Transformation, Business Intelligence and Product Development solutions for clients in several countries. My global experience includes work with Price Waterhouse (PricewaterhouseCoopers),  Andersen Consulting (Accenture), IBM Global Services, Dun & Bradstreet (D&B) and GBC Global Services. An overview of my global experience is available online: (1) Preston Williams Global Profile (2) New D&B Service Offers Deeper Corporate Linkage Data: (a) InfoCommerce Report (b) Data Publisher's Association. (3) A complete view of my profile is available on LinkedIn. Please feel free to contact me directly if you would like to explore a global solution for your organization.
User Ranking: Blogger
geeky   The CIO's Role in Going Global, Part 2   6/26/2012 11:54:09 PM
Re: CIO's Role and Globalization
Sounds interesting williams. Well I guess it might be a good idea as you suggested to get some consultation help from a professional. Anyway have you got any hands of experiance on this before ?
Preston Williams III   The CIO's Role in Going Global, Part 2   6/26/2012 9:27:51 AM
Re: CIO's Role and Globalization

@ syedzunair: Your observations and analyses of international business operations are on point. From the Eurozone to the Economic Community of West African States (ECOWAS), participating members have unique requirements for who can own and operate certain types of business. In many instances labor laws and immigration policies vary from one country to another. Some countries do not allow search engines to make certain information available to their citizens and residents. In several countries there are restrictions about the nature of converging technologies which can be deployed for public consumption (encrypted data, etc.) It is very important that the Chief Information Officer (CIO) have an in-depth understanding of these variables in the quest to take his/her company global.

User Ranking: Blogger
syedzunair   The CIO's Role in Going Global, Part 2   6/25/2012 3:30:39 AM
Re: CIO's Role and Globalization
@ Preston - True. In the Third World countries we have a major energy crisis. Businesses shut down because they are not able to meet their order size on time.

You also mentioned in-country regulations. I was doing a bit of a research online and was surprised to find out how each country has very different regulations for ownership, staff recruiting and then if we go a little micro, each industry itself has different dynamics for operations.
Page 1 / 3   >   >>

The blogs and comments posted on do not reflect the views of TechWeb,, or its sponsors., TechWeb, and its sponsors do not assume responsibility for any comments, claims, or opinions made by authors and bloggers. They are no substitute for your own research and should not be relied upon for trading or any other purpose.

More Blogs from Preston Williams III
Preston Williams III   6/14/2012   9 comments
The global marketplace is quickly becoming a more integrated environment where individuals and businesses collaborate in real time across multiple geographies. This is possible today ...
Latest Archived Broadcast
We talk with Bernard Golden about accelerating application delivery in the cloud.
On-demand Video with Chat
Register for this video discussion to learn how tablets can provide true business usability and productivity.
E2 IT Migration Zones
IT Migration Zone - UK
Why PowerShell Is Important
Reduce the Windows 8 Footprint for VDI
Rethinking Storage Management
IT Migration Zone - FR
SQL Server : 240 To de mémoire flash pour votre data warehouse
Quand Office vient booster les revenus Cloud et Android de Microsoft
Windows Phone : Nokia veut davantage d'applications (et les utilisateurs aussi)
IT Migration Zone - DE
Cloud Computing: Warum Unternehmen trotz NSA auf die „private“ Wolke setzen sollten
Cloud Computing bleibt Wachstumsmarkt – Windows Azure ist Vorreiter
Like Us on Facebook
Twitter Feed
Enterprise Efficiency Twitter Feed
Site Moderators Wanted
Enterprise Efficiency is looking for engaged readers to moderate the message boards on this site. Engage in high-IQ conversations with IT industry leaders; earn kudos and perks. Interested? E-mail:
[email protected]
Dell's Efficiency Modeling Tool
The major problem facing the CIO is how to measure the effectiveness of the IT department. Learn how Dell’s Efficiency Modeling Tool gives the CIO two clear, powerful numbers: Efficiency Quotient and Impact Quotient. These numbers can be transforma¬tive not only to the department, but to the entire enterprise.

Read the full report
The State of Enterprise Efficiency in the Virtual Era: Virtualization – Smart Approaches to Maximize Gains
Virtualization is a presence in nearly all enterprise data centers. But not all companies are using it to its best effect. Learn the common characteristics of success, what barriers companies face, and how to get the most from your efforts.

Read the full report
Informed CIO: Dollars & Sense: Virtual Desktop Infrastructure
Cut through the VDI hype and get the full picture -- including ROI and the impact on your Data Center -- to make an informed decision about your virtual desktop infrastructure deployments.

Read the full report
A Video Case Study – Translational Genomics Research Institute
e2 Video

On the Case
TGen IT: Where We're Going Next

7|11|12   |   08:12   |   10 comments

Now that TGen has broken new ground in genomic research by using Dell's storage, cloud, and high-performance computing solutions, the company discusses what will come next for it and for personalized medicine.
On the Case
Better Care Through Better Communications

6|6|12   |   02:24   |   11 comments

The achievements of the TGen/Dell project could improve how all people receive healthcare, because they are creating ways to improve end-to-end communication of medical data.
On the Case
TGen IT: Where We Are Now

5|15|12   |   06:58   |   6 comments

TGen is breaking new ground in genomic research by using Dell's storage, cloud, and high-performance computing solutions.
On the Case
TGen IT: Where We Were

4|27|12   |   06:45   |   10 comments

The Translational Genomics Research Institute wanted to save lives, but its efforts were hobbled by immense computing challenges related to collecting, processing, sharing, and storing enormous amounts of data.
On the Case
1,200% Faster

4|18|12   |   02:27   |   12 comments

Through their partnership, Dell and TGen have increased the speed of TGen’s medical research by 1,200 percent.
On the Case
IT May Improve Children's Chances of Survival

4|17|12   |   02:12   |   8 comments

IT is helping medical researchers reach breakthroughs in a way and pace never seen before.
On the Case
Medical Advances in the Cloud

4|10|12   |   1:25   |   5 comments

TGen and Dell are pushing the boundaries of computing, and harnessing the power of the cloud to improve healthcare.
On the Case
TGen: Living the Mission

4|9|12   |   2:25   |   3 comments

TGen's CIO puts the organizational mission at the heart of everything the IT staff does.
On the Case
TGen Speeding Up Biomedical Research to Save More Lives

4|5|12   |   1:59   |   6 comments

The Translational Genomics Research Institute is revamping its computing to improve speed, storage, and collaboration – and, most importantly, to save lives.
On the Case
Computing Power Helping to Save Children's Lives

3|28|12   |   2:13   |   3 comments

The Translational Genomics Institute’s partnership with Dell is enabling them to treat kids with neuroblastoma more quickly and save more lives.
Tom Nolle
The Big Reason to Use Office

3|18|14   |   02:24   |   46 comments

Office and personal productivity tools come in a first-class and coach flavor set, but what makes the difference is primarily little things that most users won't encounter. What's the big issue in using something other than Office, and can you get around it?
E2 Editors
SPONSORED: Mobile Security — A Use Case

3|4|14   |   04:27   |   16 comments

New mobile security solutions can accommodate a wide array of needs, including those of a complex university environment.
Tom Nolle
Killing Net Neutrality Might Save You Money

1|16|14   |   2:13   |   16 comments

The DC Court of Appeals voided most of the Neutrality Order, and whatever it might mean for the Internet overall, it might mean better and cheaper Internet VPNs for businesses.
Tom Nolle
The Internet of Everythinguseful

1|10|14   |   2:18   |   19 comments

We really don't want an "Internet of Everything" but even building an Internet of Everythinguseful means setting some ground rules to insure there's value in the process and that costs and risks are minimized.
Tom Nolle
Maturing Google Chrome

12|30|13   |   2.18   |   25 comments

Google's Chrome OS has a lot of potential value and a lot of recent press, but it still needs something to make it more than a thin client. It needs cloud integration, it needs extended APIs via web services, and it needs to suck it up and support a hard drive.
Sara Peters
No More Cookie-Cutter IT

12|23|13   |   03.58   |   21 comments

Creating the right combination of technology, people, and processes for your IT organization is a lot like baking Christmas cookies.
Sara Peters
Smart Wigs Not a Smart Idea

12|5|13   |   3:01   |   46 comments

Sony is seeking a patent for wigs that contain computing devices.
Tom Nolle
Cloud in the Wild

12|4|13   |   02:23   |   15 comments

On a recent African trip I saw examples of the value of the cloud in developing nations, for educational and community development programs. We could build on this, but not only in developing economies, because these same programs are often under-supported even in first-world countries.
E2 Editors
SPONSORED: Is Malware Evading Your IPS?

11|18|13   |   03:16   |   4 comments

Intrusion prevention software is supposed to detect and block malware intrusions, but clever malware authors can evade your IPS in these five main ways.
Sara Peters
Where Have All the Mentors Gone?

9|27|13   |   3:15   |   38 comments

A good professional mentor can change your life for the better... but where do you find one?
Tom Nolle
SDN Wars & You Could Win

9|17|13   |   2:10   |   5 comments

VMware's debate with Cisco on SDN might finally create a fusion between an SDN view that's all about software and another that's all about network equipment. That would be good for every enterprise considering the cloud and SDN.
Ivan Schneider
The Future of the Smart Watch

9|12|13   |   3:19   |   39 comments

Wearing a bulky, oversized watch is good training for the next phase in wristwatches: the Internet-enabled, connected watch. Why the smartphone-tethered connected watch makes sense, plus Ivan demos an entirely new concept for the "smart watch."
Tom Nolle
Cutting Your Cloud Storage Costs

9|4|13   |   2:06   |   3 comments

Cloud storage costs are determined primarily by the rate at which files are changed and the possibility of concurrent access/update. If you can structure your storage use to optimize these factors you can cut costs, perhaps to zero.
Sara Peters
Do CIOs Need an IT Background?

8|29|13   |   2:11   |   23 comments

Most of the CIOs interviewed in the How to Become a CIO series did not start their careers as IT professionals. So is an IT background essential?
Ivan Schneider
The Internet Loves Birthdays

8|27|13   |   3:25   |   69 comments

The Internet has evolved into a machine for drumming up a chorus of "Happy Birthday" messages, from family, friends, friends of friends who you added on Facebook, random people that you circled on G+, and increasingly, automated bots. Enough already.