Sara Peters: Cloud SLAs a Mystery to Users

A credit card may buy your users cloud services, but it doesn't buy them an understanding of SLAs and privacy compliance.
2/28/2013 | 10 comments
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Tuscany   Cloud SLAs a Mystery to Users   11/30/2013 9:18:29 PM
Re: Building the bunker now
@Susan   I would suppose the pigeon is on it's way.  : )
Tuscany   Cloud SLAs a Mystery to Users   11/30/2013 9:15:43 PM
Re: I've got sunshine on a cloudy day
@LuLu   Now that you mention it I do see the relationship to gloom and doom. Apparently the Industry namers dropped the ball on this one.  Or maybe this did us all a favor ?  Who knows.  I doubt it.
Susan Nunziata   Cloud SLAs a Mystery to Users   3/13/2013 8:41:33 PM
Building the bunker now
Thanks Sara for scaring the bejesus out of me. I'm going into my backyard and breaking ground on my bunker now. I'll be signing off everything electronic starting tomorrow. Been nice knowing you! Want to reach me? Try smoke signals.
Sara Peters   Cloud SLAs a Mystery to Users   3/7/2013 12:51:05 PM
Re: I've got sunshine on a cloudy day
@LuFu  Haha!!! Five stars!  "I moved onto the second meaning, 'a state or cause of gloom, suspicion, trouble, or worry...' Yep, that's the ticket." Maybe some people look up at the clouds and see those fluffy pretty ones that shape themselves into bunny rabbits and unicorns, and other people look up at the clouds and see gray clouds that darken the sky with the promise of impending doom.
LuFu   Cloud SLAs a Mystery to Users   3/6/2013 1:23:50 PM
I've got sunshine on a cloudy day
@Sara - I looked up "cloud" in my handy-dandy built-in dictionary to see if the technology cloud had made it into the American Heritage. As a noun, the first meaning was, "a visible mass of condensed water vapor floating in the atmosphere, typically high above the ground..." Okay, that's the one that dropped the rain on my house yesterday.

I moved onto the second meaning, "a state or cause of gloom, suspicion, trouble, or worry..." Yep, that's the ticket.
Sara Peters   Cloud SLAs a Mystery to Users   2/28/2013 11:21:19 PM
Re: Courage
@Dave. Right, it's like closing the barn door after the horses have escaped. Is it even possible to seduce your users and win them back, or are they always going to sign up for their own cloud services and apps, no matter how hard you try to please them?
David Wagner   Cloud SLAs a Mystery to Users   2/28/2013 6:38:31 PM
Re: Courage
@Sara- Ooooooh, now *that* is really scary.
Sara Peters   Cloud SLAs a Mystery to Users   2/28/2013 6:24:08 PM
Re: Courage
@Dave  I said the same basic thing to Eric:  "the remedy is the same as it was before we knew how scary it was-- serve business well and they won't have to do it." But he seemed to feel that at this point it's a bit too late. Now that the business leaders know how to do it, it's unlikely that we'll prevent them from doing it again.
Sara Peters   Cloud SLAs a Mystery to Users   2/28/2013 6:20:39 PM
Re: Courage
@Dave  Never fear. I have EVERY intention of riding the carousel and I promise to take some video of it... just need to find an IT-related reason to ride the carousel...
David Wagner   Cloud SLAs a Mystery to Users   2/28/2013 5:34:25 PM
Courage
First off, I demand footage of Sara riding the carousel behind her. I know you're still there, Sara. Do it for me. :)

On a more important note, while I see why this is scary, the remedy is the same as it was before we knew how scary it was-- serve business well and they won't have to do it.

Easier said than done, but still the only way out of the mess.
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