10 Mobile Network Management Must-Haves

Michael Pace, Systems Technician for Benchmark Group | 3/9/2010 | 10 comments
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If you have ever managed a network engineering team, you know the drill.

Your staff is out to lunch and about to dig into those delicious calzones they've been dreaming about all day. Then suddenly the call comes in: Server \\ExtremelyImportant01 is down. This kind of situation is why I always carried a laptop and air card everywhere I went (even to a couple of weddings).

Now the advent of smartphones make these do-it-yesterday jobs a lot easier when your employees are on the go. Both the Android and iPhone platforms offer some solid apps for performing a variety of network sysadmin tasks. Think of these as the gifts that keep on giving: Your staff might have to do sysadmin work standing in the grocery checkout line, but that doesn't mean they have to lug around a backpack full of gear in the process.

Android:

ConnectBot
ConnectBot is a powerful SSH client that allows multiple sessions and includes file transfer capabilities to and from your phone, which makes accessing file stores a snap. Check out ConnectBot in action here. Cost: Free.

Exchange by Touchdown
This app advertises itself as the "first Exchange/Outlook sync app for the Android platform." While we wait for Google (Nasdaq: GOOG) to increase its calendar compatibility with Microsoft Exchange, this is your best option for keeping track of scheduled downtime and other key appointments. Cost: $19.99 with free demo.

Inventory Droid
If your shop uses barcode-based asset tracking, Inventory Droid is a helpful tool for cataloging different equipment types. When you have a data center full of different server hardware configurations and need to remember how many NICs server \\ExtremelyImportant01 has on board, this app will save the day. Cost: $4.99 with free demo.

Wifi Analyzer
Use this tool to find the least crowded wifi connections or for help configuring wireless router traffic settings. In some cases, it's most useful in conjunction with a laptop, but it also delivers plenty of functionality on its own. Cost: Free.

bMonitor Server Monitor
This powerful, must-have app lets you monitor the health of your server farm. It includes http, ping, port, and automatic logging options.Cost: Free.

iPhone:

Jaadu
Jaadu is a remote VNC client that allows desktop connectivity directly from your iPhone or iPod Touch. There is also a version that uses the Remote Desktop Protocol; depending on how many Windows versus Mac machines your shop runs, you may just want to get one version over the other. There is a Jaadu RDP demo video available here. Cost: $24.99.

Network Ping
This tool provides color-coded status for IP addresses on your LAN, ping, and traceroute support, and a telnet console. The paid version lets you save a list of up to 400 IP addresses along with custom names, and it also supports telnet to any server port. Cost: $3.99 with free lite version.

Network Utility
This app also offers ping support, but it also supports DNS lookup, geotargeting in conjunction with Google Maps, and WiFi network tracking. Cost: $6.99.

iSSH
If you're looking for an iPhone SSH app, this is the one to get. It includes the unique ability to send session transcripts via email. Cost: $6.99.

NetNewsWire
If your hardware sends RSS status feeds, NetNewsWire is the best RSS reader to have on hand. Cost: Free.

So, which smartphone platform works better for remote network management? That depends upon which tools are most important to you and your staff. While there is a lot of overlap, it's worth noting that the Android doesn't yet offer a remote desktop client app. And while cost isn't a big concern for most enterprises, both platforms offer plenty of free or very low-cost options.

There are more smartphone apps hitting the market every day, and there are lots of useful tools that I haven't covered here. Which ones are your favorites?

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Fredric Paul   10 Mobile Network Management Must-Haves   3/10/2010 6:13:56 PM
Re: Possible Downsides?
Mike, that is so awesome! I love the mix of the physical and the electronic.

Reminds me of an old Jukebox, or the classic scene in Modern Times

http://www.youtube.com/watch?v=8-UiCnxARJY

In addition to needing one of those to make backups, I think I need one to make my breakfast for me, too.

Seriously, it seems that these kinds of tools are best suited for use as emergency back up solutions rather than standard management practices.

I wonder, though, as portable devices continue to improve, if that balance will shift over time to more mainstream use.

 
Michael Pace   10 Mobile Network Management Must-Haves   3/10/2010 12:12:09 PM
Re: Possible Downsides?
SaneIT, is this what you're looking for?
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Michael Pace   10 Mobile Network Management Must-Haves   3/10/2010 12:08:51 PM
Re: Possible Downsides?
Fred, I would not suggest relying soley on these apps for remote management, but they can definitely help out in a tight spot. Currently an actual laptop will always trump a phone because of the resources available to a full-fledged operating system, but with the advances of the mobile OS in recent months I'm optimistic that eventually, dare I say soon, a phone will be able to match a laptop in terms of remote network management. Of course there are always those times when a person needs to be physically in the data center to patch in a new switch or replace a degraded drive. I'm not sure I would want this done remotely. I feel I can trust my team to manually do this work rather than delegating it to a machine, and much of the time other issues will be found or resolved in the process of physical maintenance.
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SaneIT   10 Mobile Network Management Must-Haves   3/10/2010 12:02:33 PM
Re: Possible Downsides?
For the IT deparment as a whole it's one step out of the normal loop, no VPN client and connection then bouncing to an IP based KVM or launching a RDP or SSH connection.  Logmein for example give you one spot to hop onto any machine you're authorized to use.

I also hate dragging a laptop everywhere so when I have quick fixes or a request that will only take a copule minutes it's much nicer to fire up an app on the phone make the fix and close the app.  Otherwise I'd be unpacking the laptop, starting it up, loading the VPN client then firing up a RDP or SSH connection.  It's just an easier process for me to address those little unplanned emergencies that always seem to happen when I'm in a theme park with the family. 

It's also nice for helping out the road warriors, if they can reach the internet desktop techs can pop onto their laptop and fix issues without having to walk them through any additional steps.
Matthew McKenzie   10 Mobile Network Management Must-Haves   3/10/2010 11:45:50 AM
Re: One of my favorites
I'm hearing great things about LogMeIn Ignition. I was wondering how long it would take them to get an Android client on the market; they have a good lead in smartphone remote access software, and that will help them keep it.
Fredric Paul   10 Mobile Network Management Must-Haves   3/10/2010 11:39:28 AM
Re: Possible Downsides?
So what, exactly, are these mobile network management tools good for?

How do they change the role of a network tech, and how do the affect the overall efficiency of an IT department?

 

 
SaneIT   10 Mobile Network Management Must-Haves   3/10/2010 9:18:35 AM
Re: Possible Downsides?
Until I can get funding for my tool weilding, CD/DVD caddy carrying, robot with it's fully articulated hand then yes there are times that I'll absoultely need a physical presence of some sort in the data center.   Since the days of NT and RDP I don't think I've ever been more that 100' from the datacenter but have always done the bulk of server administration from the office only going into the datacenter when something needed physical attention.
Fredric Paul   10 Mobile Network Management Must-Haves   3/9/2010 10:55:31 PM
Possible Downsides?
Mike, I get the advantages of being able to do this stuff from anywhere. But I was wondering if there are any potential or actual downsides of relying on these mobile tools? Are there times when you absolutely, positively need to be at a "real" computer, or -- heaven forbid -- actually in the office or data center?

 
Michael Pace   10 Mobile Network Management Must-Haves   3/9/2010 2:55:05 PM
Re: One of my favorites
Coincidentally I was just looking at Logmein Ignition for the iPhone this very morning. I'm definitely going to consider having some of my team give it a test run. As for Android users, it looks like they have a client in development: https://secure.logmein.com/welcome/android/
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SaneIT   10 Mobile Network Management Must-Haves   3/9/2010 2:28:58 PM
One of my favorites
Logmein Ignition for the iPhone.  Nothing like being able to get to any of my Windows or Mac devices from anywhere, if/when they come up with a *nix client I'll be in heaven.


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