Who Controls Enterprise Social Networking?

Fredric Paul, Editor in Chief / Community Activist | 5/25/2010 | 8 comments
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Who should be in control of your company's social-networking efforts?

The question is on my mind due to today's official launch of BroadVision Inc. 's new Clearvale enterprise social-networking platform.

I spoke with Giovanni Rodriguez, chief marketing officer at BroadVision, because I was interested in the role of the CIO and the IT department in implementing these kinds of solutions. (Clearvale is a product-and-service suite that uses templates to let enterprises easily create and connect multiple business networks to connect employees, partners, and customers. It's currently being tested in some 4,000 organizations, Rodriquez said, with a couple of dozen "reference customers.")

"The IT department are generally not the ones who start these projects," Rodriguez said, "but they come in and bless them if they get big enough. If they're small they just ignore them."

Instead of IT, the initial decision may come from HR, which often "owns" the enterprise intranet, or from marketing, which is interested in using social media for CRM. Sometimes the impetus comes from the CEO, who is looking for "a new way of doing business."

If business units and individual employees are doing this stuff on their own, Rodriguez said, that leaves the CIO with an "evolving role" centering around education, support, and best practices -- including the responsibility for security and privacy.

From Rodriguez's perspective, it makes sense to start small with Clearvale in various parts of the business, and then add more networks to ultimately become a collection of small networks. He compared it to having multiple, virtual water coolers where different groups gather, discuss, and share. "Business is done in [small] groups," he noted, not by an entire enterprise all on one project. So Clearvale is deliberately designed to grow on ad hoc basis into a network of networks as people add their own groups and applications. (The company is planning a Clearvale "app store" for the fall.)

I agree that organic growth approach does indeed mimic the way social networks grow most naturally. But from an IT perspective, the prospect of taking responsibility for a networking platform already in place and growing on its own completely terrifies me.

I see a nightmare scenario where the CIO ends up with responsibility for social-networking security, privacy, reliability, etc., but either can't get or doesn't bother to get full visibility into the system and all its various networks. CIOs can't be seen as a roadblock for these kinds of projects, but they can't be the last to know about them either.

Smart CIOs need to get ahead of the curve and either bless -- and then drive -- the particular solution the business wants to use, or find an alternative that meets the needs of the business and IT.

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batye   Who Controls Enterprise Social Networking?   7/5/2010 1:30:44 AM
Re: Social networking


100% agree - as consumerism could overwhelms

any social networking media.... boycott....

example:

Wal-Mart in Canada....

or Best Buy Canada....

in USA Best Buy USA get right to http://www.bestbuysux.org/

I trust in this age everything is for Sale.... - including Russian spy network...

I heard on-line rumor/joke: Russian Pre. Medvedev traded Russian spy network... for Iphone 4G and few burgers....
Fredric Paul   Who Controls Enterprise Social Networking?   6/1/2010 7:01:23 PM
Re: Who's Buying this?
@ white.space

I don't have deep details on Clearvale, but you raise an interesting point when you discuss all the various options.

From a technical perspective, those options have huge differences. But depnding on who's in charge of social networking at your enterprise, those differences may or may not enter into the discussion of which one(s) the company chooses.

 
Fredric Paul   Who Controls Enterprise Social Networking?   6/1/2010 6:59:06 PM
Re: Social networking
@LianneP

Welcome to EnterpriseEfficiency.com!

I don't know about boycotting BP. I'm not sure that they did all that much different than what every other oil company does, but they're just the ones who had the bad luck. Overall, though, I feel a little guilty every time I even look at my car these days.

More to the point, I haven't seen BP do much to protect itself using social media.
lianneP   Who Controls Enterprise Social Networking?   6/1/2010 4:54:58 AM
Social networking
Speaking of Social Networking, Twitter and Facebook are campaigning to boycott the oil giant BP, but it probably won't make a difference. BP has caused devastatingly huge environmental damage, but let's be honest, a boycott will not work. I for one am willing to admit that if I want gas and BP is a penny cheaper than the one next door, and has a more convent parking lot to get in and out of the primary road, I'm nevertheless going to buy gas from them. They're getting so much publicity right now, albeit bad publicity, that this is nevertheless unlikely to cause a huge drop in the profit. They're receiving enough free publicity for making up for the fact that it is bad. A movie star does drugs and we all hear about this within the tabloids, that movie star just got a ton of free publicity. The concept is the same for this oil business.
white.space   Who Controls Enterprise Social Networking?   5/31/2010 1:21:34 AM
Re: Who's Buying this?
'The world's first network of networks for the social enterprise' sounds really great, but I am not really sure how this works.

If we are looking for people to network with, typically the company's intranet already has this data. If we are looking to network with external stakeholders, does this mean they will have to be on the Clearvale network exclusively for us? Are the networks closed? If yes, how are the interactions different from say, WebEx? Or SharePoint? Or collaborative solutions based on SharePoint (Jive, for example)? IBM has CollaborateNow. HP has Skyroom. If no, is this like a LinkedIn for businesses? Talking of which, why not use LinkedIn for businesses instead? The pricing looks attractive. If they open up the APIs, things could get interesting.
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Fredric Paul   Who Controls Enterprise Social Networking?   5/26/2010 1:00:54 PM
Re: Who's Buying this?
I don't think it's like Wave, really. More like Facebook for business. Or Yammer (Twitter for business).

And I'm not sure how open the APIs are, as they're still rolling out the app store elements of the product. But they do say they want to build an ecosystem around it. Of course, that's easier said than done.
Matthew McKenzie   Who Controls Enterprise Social Networking?   5/26/2010 11:04:45 AM
Re: Who's Buying this?
This actually sounds sorta like what Wave intends to accomplish. It that's a fair comparison, then it raises the question of how open Clearvale is to third-party development. Are the APIs completely open? The underlying protocols?
zerox203   Who Controls Enterprise Social Networking?   5/26/2010 6:27:22 AM
Who's Buying this?
The first thing that comes to my mind regarding this service/product  (which I didn't know existed before reading this article) is a term I just heard for the first time in Matt McKenzie's piece on Google Wave; "a solution searching for a problem", except where he said Google Wave probably wasn't one of those, I will say this (depending on some of the specifics) almost definitely is. I can't imagine anyone who's actually hurting for something like this, and I don't see it's value as anything other than a gimick... not that I underestimate how far pure gimmickry can get something in the enterprise.

More to the point of how enterprise social networking should work...well, I guess I feel the same way; I don't  think it should. If it's truly 'social' than it should be done via the same means as non-enterprirse social networking, and nobody at the company should be either in control of nor responsible for it.


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