One of the great things about going to a conference as big as Gartner is that you start to get a sense that there are some things that are just "in the air." Ideas and technology and business opportunity are coalescing for CIOs around a few topics.
When you hear something once, it is an idea. When you hear something twice, it is gossip. When you keep hearing it, you know it is a movement. So here are some of the things (in pictures from the conference) we keep hearing about while we've been here. And for more coverage of the event, see the live blogging Curt and I have been doing from Gartner in our user-generated section and look out for more stories from both of us.
Click the image below to get started.
It isn't new that people have been asking CIOs to do more with the business. For years it was about "aligning the business with IT." After that IT was supposed to be a partner with the business. The buzzword now is that CIOs should "enable" the business. A solid relationship between CIO and the business should now be a cross between partnering and anticipating the needs of the business. What everyone is really after, it seems, is getting CIOs to take back the reigns of technology leadership.
@suntaT- Agreed that you don't gather data for data's sake, but there's going to be a business case for it. The most obvious is a retailer knowing when a customer returns wearing their clothes they'll want to treat that customer like a VIP. In the "future" it won't be about accumulating data, but automated use of that data for a business moment.
@ David Wagner, you made a very pertinent point. People in businesses think of IT as a magic stick which should be able to do instantly whatever is in their mind. They think IT professionals sitting in comfortable chairs doing nothing. Besides, they do mistakes because they never want to learn things necessary for them to learn and IT people for their mistakes.
@ Pedro Gonzales, you are right, Big Data is going to stay here. But are we not getting ahead of ourselves? Is it really necessary to gather data for business use from all these seemingly not-so-relevant things like clothes, shoes and other devices? What will be the cost of an army of analysts who could make sense out of this data? Come forward with your views about these points.
@SaneIT- I think some of it is just that we're all under pressure to do things faster than we can and IT is a convenient place to place blame. "Oh, if only I had that magical cstomer portal that's in my head, I'd have closed that sale last week."
At the same time, we do know there are still CIOs who have not stopped being part of IT's perception that they are the Department of No. Some CIOs really still aren't getting it. If they all got it, we wouldn't need to exist.
That surprises me, but now that I think about it 10 years isn't as long ago as I was thinking. I guess that's about the time the IT bubble burst so I could see why the gap would be wider. Lately though you've had IT shops doing much more with much less and that makes me wonder why other C level execs would think that their IT dept. isn't more effective.
I really like this idea of business moments and working toward making those moments more favorable. As a consumer I've been there, thinking, 'well I'm not coming here again', or Hey, 'I gotta tell my friends about this.' Technology may have something to do with it, but so much depends on getting good people working for you, to make people want to not only keep buying your stuff, but to tell their friends about it too.
I guess it depends on how you work. Personally, I'd like the same experience across any device so that I can work smarter so I can trn my devices off. But some people like to have some peace from things on their device itself.
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