E2 Users Unruffled by Cyber Monday

Sara Peters, Editor in Chief | 11/28/2012 | 60 comments

Sara Peters
The E2 community is full of people with stressful jobs, but judging from our last E2 poll you remain cool, calm, and collected during even the most hectic times. We asked "What is your biggest worry about Cyber Monday?" and your answers were slightly surprising.

Over a third of you weren't concerned at all... but maybe you should have been. E2 user impactnow told us, "sorry to say I experienced many issues shopping on Cyber Monday and on Black Friday. When I called the retailers they all confirmed they had significant issues and offered to take my order on the phone, so maybe it was phone Monday."

Hopefully none of our E2 users work for any of the unfortunate retailers that poor impactnow tried to order from on Monday. However, since you're here on E2, amongst friends, tell us the truth: Was Cyber Monday just as easy-breezy as you'd expected, or were there some unpleasant surprises? Did you have to take a sick day Tuesday to recover?

Conversely, was Cyber Monday pleasantly uneventful for those of you who were a little anxious? You told us that your main Cyber Monday concerns were:

  • Service disruptions from too much sales traffic -- 22.86%
  • Enterprise network swamped from employees shopping at work -- 5.71%
  • Website and/or our brand compromised by attackers -- 8.57%
  • Staff falling victim to Cyber Monday-related phishing attacks -- 25.71%
  • Other/Don't Know -- 2.86%

We certainly hope that you made it through Cyber Monday with nary a scratch... but if you did suffer a few blows, we'd like to know how you responded. Did you have any service disruptions? Were your call centers busier than ever accepting phone orders? Did you have any unhappy conversations with cloud or telecom providers? Did your security team have to work double-time to fend off attackers? Did you have to do triage on the PCs of users who were snookered by phishing attacks?

Let us know how Cyber Monday went for you in the comments below. Also, don't forget to take our new poll, which asks you what market you think will be the first to truly master the art of big-data.

View Comments: Newest First | Oldest First | Threaded View
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soozyg   E2 Users Unruffled by Cyber Monday   12/11/2012 2:19:33 PM
Re: Unconcerned
Ok, I'm editing my response. I have been paying more attention and realized that I usually get 1 sales email per week. Now I'm getting 1 per day. Quite an increase.
soozyg   E2 Users Unruffled by Cyber Monday   12/5/2012 2:57:37 PM
Re: Unconcerned
@Sara, maybe I'm on too many lists or something, but I get sales deal emails constantly. I didn't notice an increase with the holidays.
mejiac   E2 Users Unruffled by Cyber Monday   12/3/2012 1:29:27 PM
Re: Cyber Let Down
I think the fact that Amazon.com is constantly expanding and diversifying it's service, is well ahead of the game relating to managing it's servers when being overwhelmed with visitors hitting the site.

I mean, just the Instant Video Service must take up a hugh amount of resources, yet the service is spot on.

And I agree, their cloud services probably do have to do with their capabilities
batye   E2 Users Unruffled by Cyber Monday   12/1/2012 10:25:38 PM
Re: Unconcerned
interesting point, but sometimes it all depends on the fab... and fab today we must be connected... it would be interesting to see what Ferrary have to say...
Sara Peters   E2 Users Unruffled by Cyber Monday   11/30/2012 5:17:43 PM
Re: Cyber Let Down
@mejiac  By the way, where was it that you went to try and fail to buy the iPad?
Sara Peters   E2 Users Unruffled by Cyber Monday   11/30/2012 5:11:19 PM
Re: Cyber Let Down
@mejiac  I wonder if Amazon's experience in providing enterprise-scale cloud computing services is at all responsible for them having more success on Cyber Monday than some others...
Sara Peters   E2 Users Unruffled by Cyber Monday   11/30/2012 5:09:57 PM
Re: Unconcerned
@Dave  The major reason that I would be at all interested in fame is that I might have a chance to go on Top Gear and do a lap, and try to beat Tom Cruise's  time. Hopefully before I get famous I'll get my brain under control and be allowed to drive again, so that when Top Gear calls I'll be ready.
mejiac   E2 Users Unruffled by Cyber Monday   11/30/2012 3:54:57 PM
Cyber Let Down
For me, Black Friday/Cyber Monday was more of a let down. I literally spend hours trying to purchase an Ipad... I ended up buying it days later, after many many tries.

It's amazing that retailers didn't prepare for what they know is the biggest online sales event of the year.

Kudos to Amazon.com, never felt the slightest slowdown....can't say the same for the rest.

David Wagner   E2 Users Unruffled by Cyber Monday   11/30/2012 12:55:47 PM
Re: Unconcerned
@Sara- God, i love the British version of Top Gear. I totally want to go on the show and run a lap on their course. I'm guessing I'd finish somewhere between Hugh Grant and Dame Judy Dench.

My tastes in cars runs only slightly cheaper. The most beautiful car i've ever seen is the BMW Z 3 (not made anymore). When I cash that Arizona Powerball ticket a flew over to get, that's my first purchase (online, of course).
Sara Peters   E2 Users Unruffled by Cyber Monday   11/30/2012 12:49:12 PM
Re: Unconcerned
@Dave   Ha! You might be right about that. Does Ferrari accept PayPal, do you think?

But still, the car I really want is the Ascari KZ1.


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