E2 Users Unruffled by Cyber Monday

Sara Peters, Editor in Chief | 11/28/2012 | 60 comments

Sara Peters
The E2 community is full of people with stressful jobs, but judging from our last E2 poll you remain cool, calm, and collected during even the most hectic times. We asked "What is your biggest worry about Cyber Monday?" and your answers were slightly surprising.

Over a third of you weren't concerned at all... but maybe you should have been. E2 user impactnow told us, "sorry to say I experienced many issues shopping on Cyber Monday and on Black Friday. When I called the retailers they all confirmed they had significant issues and offered to take my order on the phone, so maybe it was phone Monday."

Hopefully none of our E2 users work for any of the unfortunate retailers that poor impactnow tried to order from on Monday. However, since you're here on E2, amongst friends, tell us the truth: Was Cyber Monday just as easy-breezy as you'd expected, or were there some unpleasant surprises? Did you have to take a sick day Tuesday to recover?

Conversely, was Cyber Monday pleasantly uneventful for those of you who were a little anxious? You told us that your main Cyber Monday concerns were:

  • Service disruptions from too much sales traffic -- 22.86%
  • Enterprise network swamped from employees shopping at work -- 5.71%
  • Website and/or our brand compromised by attackers -- 8.57%
  • Staff falling victim to Cyber Monday-related phishing attacks -- 25.71%
  • Other/Don't Know -- 2.86%

We certainly hope that you made it through Cyber Monday with nary a scratch... but if you did suffer a few blows, we'd like to know how you responded. Did you have any service disruptions? Were your call centers busier than ever accepting phone orders? Did you have any unhappy conversations with cloud or telecom providers? Did your security team have to work double-time to fend off attackers? Did you have to do triage on the PCs of users who were snookered by phishing attacks?

Let us know how Cyber Monday went for you in the comments below. Also, don't forget to take our new poll, which asks you what market you think will be the first to truly master the art of big-data.
View Comments: Newest First | Oldest First | Threaded View
Page 1 / 6   >   >>
soozyg   E2 Users Unruffled by Cyber Monday   12/11/2012 2:19:33 PM
Re: Unconcerned
Ok, I'm editing my response. I have been paying more attention and realized that I usually get 1 sales email per week. Now I'm getting 1 per day. Quite an increase.
soozyg   E2 Users Unruffled by Cyber Monday   12/5/2012 2:57:37 PM
Re: Unconcerned
@Sara, maybe I'm on too many lists or something, but I get sales deal emails constantly. I didn't notice an increase with the holidays.
mejiac   E2 Users Unruffled by Cyber Monday   12/3/2012 1:29:27 PM
Re: Cyber Let Down
I think the fact that Amazon.com is constantly expanding and diversifying it's service, is well ahead of the game relating to managing it's servers when being overwhelmed with visitors hitting the site.

I mean, just the Instant Video Service must take up a hugh amount of resources, yet the service is spot on.

And I agree, their cloud services probably do have to do with their capabilities
batye   E2 Users Unruffled by Cyber Monday   12/1/2012 10:25:38 PM
Re: Unconcerned
interesting point, but sometimes it all depends on the fab... and fab today we must be connected... it would be interesting to see what Ferrary have to say...
Sara Peters   E2 Users Unruffled by Cyber Monday   11/30/2012 5:17:43 PM
Re: Cyber Let Down
@mejiac  By the way, where was it that you went to try and fail to buy the iPad?
Sara Peters   E2 Users Unruffled by Cyber Monday   11/30/2012 5:11:19 PM
Re: Cyber Let Down
@mejiac  I wonder if Amazon's experience in providing enterprise-scale cloud computing services is at all responsible for them having more success on Cyber Monday than some others...
Sara Peters   E2 Users Unruffled by Cyber Monday   11/30/2012 5:09:57 PM
Re: Unconcerned
@Dave  The major reason that I would be at all interested in fame is that I might have a chance to go on Top Gear and do a lap, and try to beat Tom Cruise's  time. Hopefully before I get famous I'll get my brain under control and be allowed to drive again, so that when Top Gear calls I'll be ready.
mejiac   E2 Users Unruffled by Cyber Monday   11/30/2012 3:54:57 PM
Cyber Let Down
For me, Black Friday/Cyber Monday was more of a let down. I literally spend hours trying to purchase an Ipad... I ended up buying it days later, after many many tries.

It's amazing that retailers didn't prepare for what they know is the biggest online sales event of the year.

Kudos to Amazon.com, never felt the slightest slowdown....can't say the same for the rest.

 
David Wagner   E2 Users Unruffled by Cyber Monday   11/30/2012 12:55:47 PM
Re: Unconcerned
@Sara- God, i love the British version of Top Gear. I totally want to go on the show and run a lap on their course. I'm guessing I'd finish somewhere between Hugh Grant and Dame Judy Dench.

My tastes in cars runs only slightly cheaper. The most beautiful car i've ever seen is the BMW Z 3 (not made anymore). When I cash that Arizona Powerball ticket a flew over to get, that's my first purchase (online, of course).
Sara Peters   E2 Users Unruffled by Cyber Monday   11/30/2012 12:49:12 PM
Re: Unconcerned
@Dave   Ha! You might be right about that. Does Ferrari accept PayPal, do you think?

But still, the car I really want is the Ascari KZ1.

 


Page 1 / 6   >   >>


The blogs and comments posted on EnterpriseEfficiency.com do not reflect the views of TechWeb, EnterpriseEfficiency.com, or its sponsors. EnterpriseEfficiency.com, TechWeb, and its sponsors do not assume responsibility for any comments, claims, or opinions made by authors and bloggers. They are no substitute for your own research and should not be relied upon for trading or any other purpose.
More Blogs from Sara Peters
Sara Peters   5/14/2013   43 comments
Essay-grading software might be very useful... just maybe not for grading essays.
Sara Peters   5/8/2013   9 comments
Cue Queen's "We Are the Champions." It is time to crown the winner of the E2 Tournament of IT Revolutionaries. The crown, the mantle, the scepter, the glory, and the responsibility go ...
Sara Peters   5/2/2013   13 comments
Collaboration, creativity, and change were common themes throughout this week's mid-year conference of the National Association of State CIOs.
Sara Peters   5/1/2013   6 comments
Two weeks ago, Michael Gliedman, CIO of the National Basketball Association (NBA), joined us for a live video discussion about the NBA's new big-data project. Gliedman explained why and ...
Sara Peters   4/26/2013   25 comments
The controversy over House Resolution 624, the proposed Cyber Intelligence Sharing and Protection Act (CISPA), isn't entirely much ado about nothing, although it's close.
Latest Archived Broadcast
Data visualization can make complex data easier to grasp. Our expert guest will talk about the hows, whys, and whats of bringing the big picture to your enterprise.
May 28th 2pm EDT Tuesday
On-demand Video with Chat
NBA CIO Michael Gliedman will tell us why the NBA decided to create NBA.com/stats
6/18/2013 -   Please join us for the "IT Convergence Strategies: Why, When and How " to learn more about: • 5 truths about infrastructure convergence today that go beyond the hype • How to exploit the 4 phases of convergence maximum efficiency and agility • Key milestones to plan for on the convergence journey • Why integrated management is a critical component of convergence plans • The importance of an open, modular approach, such as Dell’s active infrastructure, to building a converged data center
E2 IT Migration Zones
IT Migration Zone - UK
Hardware Refresh Cycles Are Outdated
Office 365 Finds Fans
Cutting Through the Modern App Confusion
IT Migration Zone - FR
Comment profiter d’une nouvelle expérience User Virtualization
S’équiper ou non d’un logiciel anti-virus ?
Microsoft passe au facteur deux
IT Migration Zone - DE
Microsofts Surface Pro kommt nach Deutschland
Zum Schmunzeln: drei neue Werbeclips für Windows 8
Like Us on Facebook
Twitter Feed
Enterprise Efficiency Twitter Feed
Dell IT Insights
Dell Market Response Twitter Feed
E2 Linked-in Group Ad
Site Moderators Wanted
Enterprise Efficiency is looking for engaged readers to moderate the message boards on this site. Engage in high-IQ conversations with IT industry leaders; earn kudos and perks. Interested? E-mail:
moderators@enterpriseefficiency.com
Dell's Efficiency Modeling Tool
The major problem facing the CIO is how to measure the effectiveness of the IT department. Learn how Dell’s Efficiency Modeling Tool gives the CIO two clear, powerful numbers: Efficiency Quotient and Impact Quotient. These numbers can be transforma¬tive not only to the department, but to the entire enterprise.
Read the full report
The State of Enterprise Efficiency in the Virtual Era: Virtualization – Smart Approaches to Maximize Gains
Virtualization is a presence in nearly all enterprise data centers. But not all companies are using it to its best effect. Learn the common characteristics of success, what barriers companies face, and how to get the most from your efforts.
Read the full report
Informed CIO: Dollars & Sense: Virtual Desktop Infrastructure
Cut through the VDI hype and get the full picture -- including ROI and the impact on your Data Center -- to make an informed decision about your virtual desktop infrastructure deployments.
Read the full report
SPONSORED BY DELL
BRIEFINGS
CASE STUDIES
EBOOKS
PUBLIC SECTOR RESOURCES
VIDEOS
WHITE PAPERS
A Video Case Study – Translational Genomics Research Institute
e2 Video
On the Case
TGen IT: Where We're Going Next
7|11|12   |   08:12   |   10 comments

Now that TGen has broken new ground in genomic research by using Dell's storage, cloud, and high-performance computing solutions, the company discusses what will come next for it and for personalized medicine.
On the Case
Better Care Through Better Communications
6|6|12   |   02:24   |   12 comments

The achievements of the TGen/Dell project could improve how all people receive healthcare, because they are creating ways to improve end-to-end communication of medical data.
On the Case
TGen IT: Where We Are Now
5|15|12   |   06:58   |   5 comments

TGen is breaking new ground in genomic research by using Dell's storage, cloud, and high-performance computing solutions.
On the Case
TGen IT: Where We Were
4|27|12   |   06:45   |   10 comments

The Translational Genomics Research Institute wanted to save lives, but its efforts were hobbled by immense computing challenges related to collecting, processing, sharing, and storing enormous amounts of data.
On the Case
1,200% Faster
4|18|12   |   02:27   |   12 comments

Through their partnership, Dell and TGen have increased the speed of TGen’s medical research by 1,200 percent.
On the Case
IT May Improve Children's Chances of Survival
4|17|12   |   02:12   |   8 comments

IT is helping medical researchers reach breakthroughs in a way and pace never seen before.
On the Case
Medical Advances in the Cloud
4|10|12   |   1:25   |   5 comments

TGen and Dell are pushing the boundaries of computing, and harnessing the power of the cloud to improve healthcare.
On the Case
TGen: Living the Mission
4|9|12   |   2:25   |   3 comments

TGen's CIO puts the organizational mission at the heart of everything the IT staff does.
On the Case
TGen Speeding Up Biomedical Research to Save More Lives
4|5|12   |   1:59   |   8 comments

The Translational Genomics Research Institute is revamping its computing to improve speed, storage, and collaboration – and, most importantly, to save lives.
On the Case
Computing Power Helping to Save Children's Lives
3|28|12   |   2:13   |   3 comments

The Translational Genomics Institute’s partnership with Dell is enabling them to treat kids with neuroblastoma more quickly and save more lives.
Ivan Schneider
Clash of the Tableau 8: Release the Kraken!
5|17|13   |   2:42   |   No comments

Tableau 8 has some great data visualization and presentation capabilities, but it's best paired with a strong data analysis framework.
Tom Nolle
Using Virtualization – for Real!
5|13|13   |   2:10   |   2 comments

There's a lot of hype about virtualization of networks, NaaS, and SDN, but there's a couple of proven applications that enterprises could adopt right now and potentially save money and improve operations.
Tom Nolle
Is UC Becoming Oxymoronic or Just Moronic?
5|9|13   |   2:12   |   No comments

Skype/Outlook UC integration means we're going to have competition and fragmentation of UC client architectures, but is that bad? Modern devices can support IM, email, voice, and video clients, so maybe it's the back end of UC we need to be worried about.
E2 Editors
Windows vs. Integrated Circuit CPUs
4|17|13   |   4:45   |   5 comments

The editors make their predictions about what will win the next match-up in the E2 Tournament of IT Revolutionaries.
E2 Editors
Radio vs. Public Internet Access
4|17|13   |   4:34   |   14 comments

The editors make their predictions about what will win the next match-up in the E2 Tournament of IT Revolutionaries.
E2 Editors
Mainframes vs. Servers
4|17|13   |   4:34   |   16 comments

The editors make their predictions about what will win the next match-up in the E2 Tournament of IT Revolutionaries.
E2 Editors
TCP/IP vs. Printing Press
4|17|13   |   3:07   |   5 comments

The editors make their predictions about what will win the next match-up in the E2 Tournament of IT Revolutionaries.
E2 Editors
BYOD vs. E-Commerce
4|12|13   |   3:12   |   11 comments

The editors make their predictions about what will win the next match-up in the E2 Tournament of IT Revolutionaries.
E2 Editors
Telecommuting vs. Outsourcing
4|12|13   |   4:19   |   7 comments

The editors make their predictions about what will win the next match-up in the E2 Tournament of IT Revolutionaries.
E2 Editors
Personal Computer vs. Mobile Devices
4|12|13   |   4:28   |   20 comments

The editors make their predictions about what will win the next match-up in the E2 Tournament of IT Revolutionaries.
E2 Editors
Smartphones vs. Productivity Software
4|12|13   |   3:09   |   13 comments

The editors make their predictions about what will win the next match-up in the E2 Tournament of IT Revolutionaries.
Tom Nolle
There's More to Mobility Than the Mobile Worker
4|9|13   |   2:03   |   5 comments

Workers are now used to portable device support throughout their everyday lives. We should be looking at the policy of providing fixed-desk devices to support stationary workers. Could portable support be smarter?
Ivan Schneider
From Kim Jong-Un's Trackball to Nuance Voice Ads
4|5|13   |   3:21   |   9 comments

Input devices run the gamut, from the humble Missile Command-style trackball to advanced speech recognition. Unfortunately, these input devices can be used for evil as well as good. Case in point: mobile ads that want you to talk to them.
Tom Nolle
Data/Storage Wish List for Enterprises
4|3|13   |   2:19   |   1 comment

Enterprises want three things in storage systems: First is some speech-recognition way of capturing videoconference data for indexing; second is semantic/AI analysis of emails and IM for content indexing; third is a better system for managing hierarchical layers of storage.
E2 Editors
E2 Editors Go Mad! Episode 3
3|28|13   |   3:22   |   12 comments

March Madness: Susan and Curt face off in a battle over Microsoft Excel, and whether or not it deserved its own spot on the E2 Tournament of IT Revolutionaries.