It takes a brave person to take on the challenges of the hospitality, healthcare, insurance, and financial services industries all at once. It takes an even braver person to try to make over 75,000 New Yorkers happy. Tomorrow, we'll all have the unique opportunity to speak to such a brave soul -- John Briscoe, CIO of the New York Hotel Trades Council (NYHTC). John will be our guest for a live chat session tomorrow, Wednesday, February 22, at 2:00 p.m. Eastern time.
NYHTC manages benefits for people working in the New York City hotel industry. Not only does NYHTC run three pension funds, it runs several medical centers, pharmacies, and ambulatory care services in New York City, and also partners with dentists and opticians. The benefits policies are set by The New York Hotel Workers' Union and the nearly countless numbers of hotels in the city. NYHTC also works with the United Healthcare insurance agency. It's no easy task integrating data from so many sources -- particularly since the types of data are so disparate and are all subject to rigorous regulations.
Yet against all odds, NYHTC isn't tangled in or trapped by data complexity anymore. The initiatives that John's team is working on now are actively raising quality of care. Not only have they created a new database analysis team to bring formerly outsourced activities back in-house, they're working on patient portals, smartphone apps, BYOD policies, and a variety of other methods to empower both staff and clients to improve quality of care.
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